At Grenada Co-operative Bank Limited, we are committed to providing our customers with the best banking experience possible. That’s why we continue to upgrade our products and services. For example, our eBanking platform provides you with swift, simple and secure management of your funds whenever you need it, and our new smart ATMs make cash deposits a breeze. 

However, we need your assistance to continue serving you better. How can you help? By updating your personal information.

Why Update Your Personal Information

The Bank has legal and regulatory obligations to accurately and efficiently manage all our customers’ accounts, which involves keeping up-to-date customer data. This goes beyond compliance for us here at Co-op Bank. We want you to have a seamless experience when banking with us.

For Enhanced Security

We utilize different authentication methods to secure your online accounts against unauthorized access, with one method being a verification code sent by email or text message. For example, when logging in to your eBanking account, you will be prompted to enter a verification code. If you changed your phone number recently, and did not update your customer data, then you would not receive the verification code and would not be able to log in. 

For Enhanced Communication

We want to ensure that you receive timely notices about your account with us. With your correct information, we will be able to reach you easily when the need arises. Additionally, using demographic data, we can tailor our communication to provide you with details about our suite of products and services that make the most sense for you. 

Updating Your Personal Information

If you recently changed your telephone number or primary email address, please update your information with us as soon as possible. Other instances when you should update your customer information include if you have a new residential or mailing address, if you had any legal name changes, or if you had any changes to your employment. 

To update your information, you can use the secure messaging feature in the eBanking mobile app or visit your nearest Retail Banking Unit. 

Our customer information team may contact you for periodic verification of your customer data. However, we will never ask for your eBanking log in credentials – user ID or password, account PIN or other credit card information, or ask you to transfer funds to an unfamiliar account. If you do receive a suspicious email or text message from us, please report and delete the message immediately. 

To learn more about the Bank’s drive to update customer information, visit https://www.grenadaco-opbank.com/banking-with-us/update-personal-records/