The debit card is a great service to reduce the amount of cash carried on your person. You can use your card to pay for goods and services at retail stores, such as supermarkets and pharmacies, at many online stores. If there is a need to get cash, you can still withdraw funds at any one of our conveniently located ATMs nationwide.
The debit card comes with chip and pin technology, which brings enhanced security features that help prevent the risk of fraud for card-present transactions. You can also add even more security for online transactions by signing up for Verified by Visa.
By using your debit card, you will be provided with unlimited 24-hour access to your accounts all year round, and so there is a minimal annual fee to ensure you continue to enjoy all the benefits. There are transaction fees associated with each transaction, whether in-store, ATM or online, but these are much less when conducted within the CONNEX network or ATMs and point of sale terminals. For more information, please see our fees and charges.
The chip and contactless features of the card offer improved security and a higher prevention mechanism to fraud and unauthorized use for card-present transactions. We also monitor your accounts 24 hours each day to help prevent, detect, and resolve any fraudulent activity due to debit card usage.
You can also add even more security for online transactions by signing up for Verified by Visa.
We offer online banking services (eBanking) so that you can track your balances, access monthly statements, and transfer between accounts to facilitate purchases. You can also check your balances at any CONNEX ATM.
You can access only one savings, chequing and loan account per debit card. If you have more than one savings, chequing or loan account, you can have separate debit cards for each one.
Should you encounter any problems, we provide an efficient customer support service via our online banking (eBanking) platform. Send us a secure message to report your card lost or stolen at any time, including the last four digits of your card in the message, and we will proceed to block your card to prevent any unauthorized use.
If your card is lost, you can report it to us through a secure message via our online banking (eBanking) platform, including the last four digits of your card in the message. There is a small charge to replace the card; see our fees and charges.
You should immediately report any unusual activity on your account to us using the online banking (eBanking) platform. Because we constantly monitor unusual activity, we may also contact you to confirm certain transactions.
Yes, if you are unable to collect the card, you can send a third party to do so on your behalf. Please complete this form, print, sign and send it with the person collecting the card.
