Banking with Us / Update Personal Records

Update your personal information

Grenada Co-operative Bank Limited is carrying out an ongoing programme of verifying customers' data, to ensure it is current and accurate and updating records where necessary. Therefore, we are inviting customers to provide up-to-date personal information to the Bank, either by visiting a branch, or contacting their Relationship Manager, if applicable.

You can submit the documents listed below update your personal information.

Update your personal information

Grenada Co-operative Bank Limited is carrying out an ongoing programme of verifying customers' data, to ensure it is current and accurate and updating records where necessary. Therefore, we are inviting customers to provide up-to-date personal information to the Bank, either by visiting a branch, or contacting their Relationship Manager, if applicable.

You can submit the documents listed below update your personal information.

Personal Information

Two pieces of valid photo identification

  • National Insurance Scheme (NIS) Card (preferred)
  • Passport
  • Driver’s license
  • Voter’s identification card
  • National identification card
  • Any other government issued photo identification

Proof of Address

  • Driver’s license and other valid identification
  • Recent utility bills
  • Credit card statements or other bank statements
  • Proof of address form

Proof of Income

  • Financial/bank statements for the past year, for
  • self-employed persons
  • Salary slips or job letter for employed persons
  • Evidence of payroll deposit on account along with verbal confirmation by customer.

For Joint Account Applicants

All individuals on the account need to complete all application requirements and submit the same documents as the primary account holder.

For Overseas Residents

Note for non-nationals and overseas applicants:

In addition to the standard required documents listed, all non-nationals and overseas applicants should also provide the following:

  • Social security number (for individuals in North America & The United Kingdom)
  • Tax ID number (identification used to file taxes)
  • Cover Letter: Specifying the type of account requested and the signing authority of members on the account. This letter should be signed and notarized like all other supporting documents

When sent from overseas, all signatures affixed to application forms or signature cards and copies of identification and letters must be authorized by a Notary Public.

All United States residents or citizens opening accounts are required to adhere to FATCA regulations.

Why do we require this personal data?

 

We require this data to ensure we remain in consistent compliance with regulatory and legal obligations, and that we are accurately and efficiently managing our customers' accounts.

You may contact us if you have questions about the required documents or general questions about your account information or personal data. 

For any questions related to this, please contact us by email at [email protected] or call us at (473) 440-2111.

We will never ask for login credentials or PINs

 

We are committed to keeping your information confidential. That’s why we have a "we won’t ask, so please don’t tell” approach. We will never ask you to:

  • Share your online banking details (such as user ID, password)
  • Tell us your credit/debit card number, PIN code, expiry date or CVV number (the 3 digits on the back of your card)
  • Transfer your money to an account number that you are unfamiliar with.